Customer Management
Every interaction, contract, and open issue in one client record - not spread across email threads.
Run Your Entire Service Business Through Connected Software
One System For Customer Management, Projects, Scheduling, Field Crews, And Billing - So Nothing Gets Run From Memory, A Sticky Note, Or Three Different Spreadsheets.
Where Visibility Breaks Down
Somewhere Between The Sales Call And The Invoice, The Truth Gets Lost.
A Project Gets Sold. A Technician Gets Dispatched. A Consultant Logs Hours In Three Different Tools, Or None. By The Time The Invoice Goes Out, Nobody Can Say With Confidence Whether The Job Made Money. This Isn't A Discipline Problem - It's A Tooling Problem.
"I Think We're Fully Booked, But I'm Not Sure."
What It CostsOvertime And Missed Deadlines On Projects You Didn't Realize Were Understaffed.
"The Invoice Went Out Three Weeks Late - Again."
What It CostsCash Flow Gaps, And Clients Who Start To Wonder If You're On Top Of Things.
"We Won The Deal, But I Don't Know If We Made Money On It."
What It CostsRepeating The Same Underpriced Engagement Again Next Quarter.
What Changes Next
One system. Every stage of the work, visible at once. Not a report you pull together the night before a client call - status you can see the moment it changes.
01—Plan
See It Before It Breaks
Real-Time Visibility Into Project Status, Team Capacity, And Job Costs, Updated As The Work Happens.
02—Deliver
Run Delivery The Same Way Twice
Standardized Workflows For Scheduling, Dispatch, And Approvals - Quality That Doesn't Depend On Who's On The Job.
03—Bill
Get Paid For The Work You Did
Time, Expenses, And Field Activity Flow Straight Into Invoicing - Billing That Reflects Reality.
How Work Flows Across Teams
✓
Capture
Request comes in by call, form, or email and becomes a job - customer, site, and history attached automatically.
✓
Schedule
Assigned to the right person based on skill, location, and load. Crew gets it on their device instantly.
✓
Deliver
Work logged on-site - time, parts, photos, sign-off - while it's happening, not reconstructed after.
✓
Bill & review
The invoice goes out of the completed job. Margin and performance data roll up automatically.
Where Operations Turn
Into Results
RESOURCE PLANNING
Know who's free before the customer asks.
A live view of every tech, their skills, certifications, and current load. Drag a job onto the calendar and the system checks conflicts, travel time, and qualifications before it lets you commit.
avg. 6 hrs/week saved on scheduling
INVOICING
Bill the day the job closes, not the week after.
Completed jobs - parts, hours, notes, and sign-off - convert straight into an invoice. No re-entry, no waiting on someone's memory of what happened on-site.
time-to-invoice: 4.2 days, down from 11
PERFORMANCE TRACKING
See which jobs actually make money.
Margin rolls up by client, crew, and service type - so you can spot the work that's quietly losing money before it becomes a pattern.
margin visibility at the job level, not just monthly
Designed Around Your Service Workflow
Different service businesses. Same visibility gap.
Consulting & Advisory
Scoping, staffing, and billing are the whole business. See utilization and project margin by consultant, in real time, so pricing the next engagement is a decision - not a guess.
- Track billable vs. non-billable time by consultant
- Forecast staffing needs against the sales pipeline
- Bill fixed-fee, retainer, and T&M engagements from one system
Marketing & Creative
Client work moves fast and scope creeps faster. Keep every brief, revision, and approval attached to the project it belongs to - and know which retainers are actually profitable.
- Track scope vs. actual hours per client, in real time
- Centralize approvals so nothing ships without sign-off
- See agency-wide capacity before you pitch the next project
Field Service
The job isn't done until it's documented, invoiced, and closed. Dispatch by location and skill, capture proof of work on-site, and bill the same day the job wraps.
- Route technicians by proximity, skill, and priority
- Capture photos, signatures, and notes from the field
- Convert completed jobs into invoices automatically
IT & MSPs
Recurring contracts, ad hoc tickets, and project work all compete for the same team's time. See true utilization across all three, and know which clients are eating margin.
- Blend recurring, project, and break-fix work in one resource view
- Track SLA compliance by client and contract
- Tie time tracking directly to contract terms for accurate billing
Healthcare & Home
Compliance, scheduling, and client trust all depend on getting the details right, every visit. Keep provider schedules, client notes, and billing aligned automatically.
- Schedule by qualification, certification, and availability
- Maintain a complete client/case history in one record
- Generate compliant, itemized invoices per visit or episode
Consulting & Advisory
Scoping, staffing, and billing are the whole business. See utilization and project margin by consultant, in real time, so pricing the next engagement is a decision - not a guess.
- Track billable vs. non-billable time by consultant
- Forecast staffing needs against the sales pipeline
- Bill fixed-fee, retainer, and T&M engagements from one system
Marketing & Creative
Client work moves fast and scope creeps faster. Keep every brief, revision, and approval attached to the project it belongs to - and know which retainers are actually profitable.
- Track scope vs. actual hours per client, in real time
- Centralize approvals so nothing ships without sign-off
- See agency-wide capacity before you pitch the next project
Field Service
The job isn't done until it's documented, invoiced, and closed. Dispatch by location and skill, capture proof of work on-site, and bill the same day the job wraps.
- Route technicians by proximity, skill, and priority
- Capture photos, signatures, and notes from the field
- Convert completed jobs into invoices automatically
IT & MSPs
Recurring contracts, ad hoc tickets, and project work all compete for the same team's time. See true utilization across all three, and know which clients are eating margin.
- Blend recurring, project, and break-fix work in one resource view
- Track SLA compliance by client and contract
- Tie time tracking directly to contract terms for accurate billing
Healthcare & Home
Compliance, scheduling, and client trust all depend on getting the details right, every visit. Keep provider schedules, client notes, and billing aligned automatically.
- Schedule by qualification, certification, and availability
- Maintain a complete client/case history in one record
- Generate compliant, itemized invoices per visit or episode
What Our Customers See Differently
We used to spend hours figuring out who was available before scheduling a job. Now our team can see availability, skills, and current workloads in one place. Scheduling has become much faster, and we’re making fewer last-minute changes.
Our invoices were often delayed because technicians submitted their hours and job details separately. With Odoo, completed work, time, and expenses are captured together. Our finance team can now raise invoices much sooner without chasing the field team.
We had projects, timesheets, and client information sitting in different spreadsheets. It was difficult to know which projects were actually profitable. GSUS brought everything into Odoo, giving us a much clearer view of project progress, costs, and margins
Our technicians were relying on calls and WhatsApp messages to get job updates. GSUS connected scheduling and field service in Odoo, so technicians now receive the right job details and update the work from the field itself
Frequently Asked Questions
Yes. GSUS can configure the system around consulting, field service, IT & MSP, marketing, healthcare, and other service-based workflows.
Yes. You can manage projects, tasks, field service, recurring contracts, scheduling, timesheets, and billing through one connected Odoo environment.
Yes. Field teams can access assigned jobs, record time and parts, add notes or photos, capture signatures, and update job status while on-site.
Yes. Logged hours, expenses, parts, and completed service activities can flow into invoicing, reducing manual re-entry and billing delays.
Yes. GSUS can configure reporting around project costs, billable hours, expenses, revenue, and margins, giving you better visibility into profitability.
GSUS can assess your existing workflows, data, and tools before implementation. We can then plan the right migration and integration approach without disrupting your daily operations.